Produced by Inference Corporation, the k-Commerce family of products (formerly called CBR3)  are  the most successful and mature CBR products to date, with end users in 22 countries. k-Commerce is specifically tailored to the vertical market of customer support, including both product selection and troubleshooting, and dominates this sector. The product range includes support for:

• telephone call centres
• self-help web server access
• automatic provision of support via email
• interactive voice responce systems, and
• Internet Chat room support

Inference can provide consultancy support in most countries and their products support many major languages. They can also provide shrink wrapped case-bases for trouble shooting MS Office and Lotus applications, Novell Netware and other IT major domains.

A detailed review and feature comparison of CBR3 (the precurso to k-Commerce) is given in the recent book Applying Case-Based Reasoning - techniques for enterprise systems.

Help desks, customer support, trouble shooting, diagnosis, product selection

Development on Windows 95/98 & NT can be delivered on other platforms and a WebServer version is available.

Head Office
100 Rowland Way
Novato, CA 94945, USA
Phone 415/893-7200 or 800/322-9923
info@inference.com
http://www.inference.com

Inference Europe Ltd,
258 Bath Road
Slough, BERKS, SL1 4DX
Phone +44 (0)1753 771100
Fax +44 (0)1753 771101

In Germany, Austria and Switzerland tecInno act as a VAR for k-Commerce