Case Advisor (latest version 4.0) is an intelligent problem diagnosis and resolution system which allows an organization to efficiently author and retrieve solutions from a "knowledge database" to solve customer problems. Marketed by Sententia Software Inc. of Simon Fraser University in Canada it is similar in look and feel to Inference’s CBR products. There are three components to the software; Case Advisor Authoring, the case authoring environment, Case Advisor Problem Resolution, the runtime case retrieval engine, and Case Advisor WebServer. Case Advisor Webserver is an intelligent customer support application for organizations wishing to provide customer support on the internet. Case Advisor Authoring is a very simple tool, similar in look to the Inference’s CBR Express Versions 1 and 2. The case author is presented with a syntax free environment for entering the details of a case’s name, description, solution and confirming questions.

A full review and feature comparison of the tools is given in the recent book Applying Case-Based Reasoning - techniques for enterprise systems.

Help desks, customer support, trouble shooting, diagnosis, product and service selection

Windows 3.1, 95/98, NT

Sententia Software Inc.
Dr. Qiang (Chung) Yang
Case-Based Reasoning Group
ASB 10826
School of Computing Science
Faculty of Applied Sciences
Simon Fraser University
Burnaby, BC, V5A 1S6
Canada
Phone : (604) 291-4771
Fax : (604) 291-3045
cbr@cs.sfu.ca
http://www.cs.sfu.ca/~isa/isaresearch.html#systems
This site includes a Java demo of their products