HELPDESK-3 from the Brazilian company TreeTools is a CBR tool designed to automated help desk. It uses heuristic search to retrieve cases and can handle natural language problem descriptions.

A full review and feature comparison of other tools is given in the recent book Applying Case-Based Reasoning - techniques for enterprise systems.


application suitability

Help desks and customer support.



Windows (we assume).



Phone: (Brazil) 264-7205
(unfortunately this site is in Portuguese only - but we've prepared an English translation)