| The
following is a list of organisations that use Case-Based Reasoning in their operations
(research projects are listed on the projects page). You can
add details of your organisation's use of Case-Based Reasoning to this list by submitting
the ai-cbr Information form. If your organisation is planning
to deploy a Case-Based Reasoning application you may be interested in ai-cbr's consultancy and training services.
Note: this is not intended to be a complete list but is indicative of the range of organisations and applications that use CBR. The CBR-Web also maintains a comprehensive list of CBR applications. |
 |
| American Airlines: Technical support of ticket reservation systems | American Express: Credit card risk assessment | Analog Devices Inc: product selection interactive web demo |
| Anderson Consulting: Property and casualty underwriting | Apple Computers: Corporate memory of troubleshooting events | |
| AT&T Bell: Help desk | ||
Return to TOP
| Black & Decker: Customer service hotline | Blue Cross: Medical diagnosis | British Airways: Aircraft maintenance |
| British Petroleum: Gas-oil separation for oil drilling platforms | British Telecom: a whole range of CBR applications | |
| Broderbund: Software help desk run via Internet World Wide Web site -- called "The GizmoTapper," try it out! | ||
Return to TOP
| Caledonian Paper: Fault diagnosis of electrical drives | Canon: Product selection | Cfm International:
Maintenance of aircraft engines |
| Chase Manhattan Bank: Classification and routing of interbank financial telexes | Cincinnati Milacron Inc.: Troubleshooting milling equipment | Compagnie Bancaire: Credit assessment |
| Compaq: Customer help desk and intelligent computer reference manual | Cybermedia: First Aid 97 PC diagnostics | |
Return to TOP
| Daimler-Benz: Quality control of Mercedes gear boxes | DEC: Hard disk failure recovery in VNS operating system |
| Deloitte & Touche: Fraud detection and transfer pricing policy | Dun and Bradstreet: Technical support and investment management |
Return to TOP
| Elf Acquitaine: Classification tasks | Enginetics: Bid preparation for process engineers |
Return to TOP
| French Ministry of Defense: Command and control systems |
Return to TOP
| General Dynamics: Submarine fault diagnosis | General Electric: Maintenance of mission critical equipment & selection of colour formulae for plastics |
| General Motors: Car maintenance | GTE: Health care, network traffic control and monitoring |
Return to TOP
| Honeywell: Training US Air Force pilots |
Return to TOP
| IBM: Marketing program for OS/2 applications | iiSys: Help desk consulting, AI and multimedia |
| Institut Français du Pétrol: Selection of lubricants | ITT: In process quality control of electronic circuits |
Return to TOP
| Kaye (Presteigne) Ltd.: Aluminum die casting |
Return to TOP
| Legal & General: Computer purchasing support tool | LG Production Engineering Research Center: A support system for process control - Enhancing product quality through CBR (contact: Myung-Kuk) |
| Lockheed: Layout of composite materials in an autoclave | London Electric: Customer Service |
| Lucas Arts: Help desk |
Return to TOP
| Matra Space Corporation: Satellite fault diagnosis | Microsoft: Intelligent user assistant in MS Office 95/97 and Decision-Theoretic Case-Based Reasoning |
| Mitre: Air traffic control | Mitsubishi Electric Corporation: Plant information management |
Return to TOP
| Naheola Mill: Process control | NASA: Process planning, Space Shuttle landing decision support | National Westminster Bank: Customer support |
| NCR: Customer support and design of computer interfaces | NEC: Software quality control | Nestlé: Process control |
| Netron Inc: Software reuse | Nippon Steel: Process configuration | Nokia: Help desk |
Return to TOP
| Paris' Hospitals: Epidemiology | Philips: Configuration of X-ray control systems |
| Prudential: Life and motor insurance | |
Return to TOP
| Reuters: Technical support | Roussel Uclaf: Data analysis |
Return to TOP
| Sainsbury's: Trouble shooting breakdowns of sales terminals | Sepro Robotics: Help desk for plastic injection press robots | Shai: Architectural engineering |
| Siemens: Selection of synthetic materials | SINTEF: Mud drilling for the oil industry | SITA: Telecommunication network management |
| Southern Electric: Customer service | Swiss Bank: Information management and retrieval | Symantec: PC Handyman for PC diagnostics |
Return to TOP
| Texas Instruments: Troubleshooting support |
Return to TOP
| UK Department of Social Security: Technical support | UK Electric: Maintenance of electrical turbines |
| University Hospital Munich: Medical diagnosis and personnel scheduling | |
| Union Pacific Railroad: Locomotive Troubleshooting Assistant, contact Cyrus M. Khorram | |
Return to TOP
| VINITI: Chemical safety | Volkswagen: Quality assurance |
Return to TOP
| Westinghouse: Nuclear fuel refinement |
If you are a UK company you might be interested in the Department of Trade & Industry's Information Society Initiative that was launched to encourage business to take full advantage of the explosion of new ways to access, use and send information. This site explains how the ISI can help you. Cutting through the hype, it shows how companies are already using multimedia tools - from email to CD-ROM - to improve their efficiency and competitiveness in a global marketplace. |
 |
